The Damage Done

Let’s say you’ve just gotten off a long flight, and you’re ready for a vacation or a work trip.

You’re waiting to claim your luggage, and you are thrilled to see your bag come off that conveyor belt, but when you pick it up, you realize it’s damaged. Or, it looks fine, but when you open the bag at your hotel, the contents were somehow ruined.

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Unlike with lost luggage, there is virtually no regulation for airlines to follow in regard to damaged luggage. Most airlines give passengers 24 hours to file a damaged luggage claim, and if you don’t file within that window, you’re probably out of luck. So if something is damaged, contact the airline immediately.

Douglas Kidd, executive director of the National Association of Airline Passengers, shares a story of his daughter losing a bag while traveling. It was found more than a month later, on the grassy border of the tarmac.

“It was a green soft-sided bag, so it lay outdoors in the rain, unnoticed and undisturbed for all that time,” Kidd says. “All of the clothes inside were ruined. Not wishing to repeat the experience, my daughter purchased a rather expensive, bright orange, hard-sided suitcase for her next trip. The kicker? Baggage handlers managed to drop the bag on its corner, breaking the hard shell on its first use.”

Has your luggage ever been lost?

Had Kidd’s daughter had LugLoc, she may not have experienced such difficulties. The innovative new device is the perfect way to keep track of your bags—whether travelling by plane, train, boat or some other means where you’re not always in possession of your luggage.

LugLoc offers all travellers the ability to track any bags by purchasing a tracking system, which combines GSM and Bluetooth technology, and then downloading an app. With a simple tap to the app, a map will appear showing the location of any bag, regardless of where in the world it is.

Getting results from an airline isn’t always easy. After a long flight, you’ll likely be tempted to put off filing a claim because you want to eat, or prepare for a meeting if you’re taking a working trip, or head to the beach if you’re going on vacation. But it’s important to file a claim immediately, and for many airlines, reports of damage need to be made in person.

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Each airline has its own policies in regard to damaged, lost or delayed luggage. Check your carrier’s website before calling or emailing, so that you can make your case with knowledge.

Also, airlines are not liable for damage caused by defects or poor quality, or damage that is considered the result of wear and tear. Those include

Cuts, scratches, scuffs, dents and stains

Damage to wheels or handles

Damage to fragile or perishable goods

Damage that is the result of over-packed luggage

Loss of locks, straps, and tabs that are not part of the luggage.

You might even be tempted to give up because you haven’t kept records, or because you’re not making progress. If you get to that point, you can file a complaint with the Department of Transportation at its Aviation Consumer Protection page at

Worried About Your Bags? Check Out These 4 High-Tech Security Products

Preventing People From Breaking Into Your Luggage Is One Thing, But Security Doesn’t End There. What Happens When Your Suitcase Isn’t Waiting For You At Baggage Reclaim, And Not Even The Airline Knows Where It Is?

A Few Companies Have Stepped Up To Help In This Situation, One Of Which Is Lugloc. Utilizing A Small Device About The Size Of A Computer Mouse, Any Bag Can Be Tracked Via Standard GSM Cellular Technology, In Almost Any Country In The World, Using A Smartphone App.

Because It Doesn’t Rely On Traditional GPS Satellites, The Lugloc Will Work Indoors, Even When Buried Inside A Suitcase. It Turns Itself Off When It Detects Its In Flight, And Back On Again When The Aircraft Has Come To A Complete Stop.

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What’s Up With Southwest Airlines Baggage Tracking?

They say lightning doesn’t strike twice in the same place, but for Tim Gildner, a tech executive based in Chicago, it sure felt that way when his luggage was lost by a major airline, almost a year to the day that it was “misplaced” by another major carrier.

“Each March I go to a conference in Las Vegas, and two years in a row, the airlines lost my luggage on my return home—and they were different companies,” he says. “The first time, it took three days to get my bag home to me; last time they never found it.”

Among his lost items were clothes, “tech goodies” he picked up at the Expo and the bathroom bag that he takes with him regularly on trips.

“It’s so frustrating. You put your bag down just like everyone else when you go to your plane, but you’re there standing by the baggage carousel alone,” he says. “And there are items I have that you can’t put in a carry-on bag, so I have to check it.”

As someone who travels a lot, Gildner has declared these airlines off-limits for him and he switched to Southwest Airlines two years ago.

“I’ve probably flown about three dozen times with them and I have never once had a problem with my luggage, knock on wood,” he says. “I don’t understand why all airlines can’t be like them, but for me, they are far and away the best.”

Gildner’s words ring true as Southwest Airlines employs the very best to help its passengers. Just watch the following video of how a Customer Service Agent drives for hours to return a pair of shoes to a customer. This shows that there is a strong culture doing everything in their power to make things right for their customers.

One of his favourite parts is that Southwest’s baggage policy states that it doesn’t charge for a customer’s first or second bag, and that’s perfect for his short business trips, where he often carries one bag and his golf clubs. Few in the industry are so accommodating.

Southwest Airlines works to ensure that its baggage experience is tops in the industry.

Brian Parrish, Southwest Airlines’ outreach spokesperson, notes that upon customer check-in, Southwest customer service agents pay strict attention to ensure checked bags are properly tagged with each item’s final destination.

“Once that is done, the Southwest Ramp Team manually verifies the final destination on each bag’s tag and loads bags onto the proper flights to the final destination,” Parrish says. “We place an intense focus on making certain that we properly tag each piece of checked baggage with the correct final destination upon customer check-in. Our Ground Operations Team manually reads each tag on checked baggage to ensure items are properly loaded so that we deliver our customers’ checked items as promised.”

The popular airline utilizes an internal tracking system for checked baggage, and all Southwest Baggage Service Offices are equipped to assist customers with locating and delivering their checked baggage in each airport that it serves.

“While we do not currently offer baggage apps or online tracking, we are always looking at future applications that might enhance our customers’ travel experiences on Southwest Airlines,” Parrish says.

One of those solutions is LugLoc. Of course, had Gildner had the LugLoc, he may not have experienced such problems. The innovative new app is the perfect way to keep track of your bags—regardless of how you travel.

LugLoc offers all travellers the ability to track any bags by purchasing a tracking system, which combines GSM and Bluetooth technology and then downloading a simple app. With a simple tap to the app, a map will appear showing the location of any bag, regardless of where in the world it is.

Credit photos: Southwest Airlines

Never lose your luggage, try our new GEGO tracker 

Believe It or Not, Avoiding Jet Lag is Possible

For frequent travelers, jet lag can be their worst enemy. Besides fatigue and insomnia, a jet lag sufferer may experience a number of physical and emotional symptoms, including anxietyheadachesdifficulty concentratingsweating, coordination problems, dizziness, and even memory loss. Some people also suffer heartbeat irregularities and increased susceptibility to illness. This affects travelers everywhere.  We’ve got one question for you:

Do you think jet lag is preventable?

Jet lag is the extreme tiredness and other physical effects felt by a person after a long flight across different time zones.



Our bodies are naturally programmed to carry out a sequence of functions throughout the day and a major change in time zones can be highly confusing for our system. Fatigue, indigestion, insomnia, loss of appetite and concentration issues are some of the consequences we suffer as a result, often disrupting our time overseas.

It can take your body’s internal clock several days to adjust to the time change. Fortunately, there are several steps you can take to be proactive and avoid the disabling effects of jet lag, allowing you to enjoy your travels to the fullest. Here are our top seven.

1. Be flexible with your eating and sleeping schedules. If you try to stick to your old time zone, you will experience the worst jet lag. Instead, allow your body to adapt. You may even want to start adjusting your schedule before you travel to hamper the onset of jet lag symptoms.

If you live in New York, and you’re traveling to London for a week-long business trip try setting your schedule 5 hours forward the week before. For example, if you usually go to bed at midnight, instead hit the sack at 7 in the evening. Then rise early, 3 or 4 in the morning if possible. Getting your body adjusted preemptively might seem silly at first, but by the time you arrive in London you’ll be perfectly fine with the sleep schedule.

2. Get as much daylight as you can. Light is one of the main signals helping to regulate our internal clocks, which reset each day to match the sun. So go out and catch some rays and you’ll be feeling better in no time. The one exception would be traveling to places where daylight never ceases.

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3. Get some exercise to boost your endorphins. Your body will love you for it. Doing this at your home is different than when you are on the go, as your routine is severely disrupted. What you need is a workout plan that you can do anywhere, and keeping it short and simple will probably work out well for you. There are several routines out there you could take on, but we suggest the 12-Minute Travel Workout which you can see below

4. Stay awake until your usual bedtime in the new time zone and try to avoid naps. Sometimes this can be painful, but it really is necessary to ensure that the remainder of your trip is enjoyable and productive.

5. Choose overnight flights if possible. This is the best way to maintain your normal schedule and reset your internal clock. Depending on the length of the flight and the number of time zones you cross, you’ll arrive at your destination in the morning or afternoon and continue with your day with at least a couple of solid hours of sleep under your belt. 

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6. Don’t stay up all night before you travel. You might think that if you don’t get any sleep, you will be exhausted and thus will be more likely to sleep restfully upon your arrival. But what will actually happen is that you’ll end up playing catch-up the entire trip and feel chronically under-rested as a result. So try to get a full night’s sleep before embarking on your journey. 

To avoid insomnia, our previous tips like exposing yourself to sunshine and exercising are extremely useful. Other tips include avoiding bright screens before going to sleep, opting for a book instead, and cutting down on the caffeine and alcohol.

7. When you get on the plane, set your watch to your destination time zone. That way, you’ll start to get yourself psychologically aligned.

The worst thing to happen when you are feeling tired from a trip (because, in spite of your precautions, you might suffer insomnia and not sleep at all) is having your luggage lost. At LugLoc we were thinking of this type of experience when we created our product, and we recommend traveling with our luggage locator to prevent this. It works everywhere in the world and is very easy to use. Come and look for yourselves, you will surely be interested.

Travel Healthy in 2016

Irregular schedules, crossing multiple time zones, exposure to new viruses. These will sound all-too-familiar to the avid traveler. Trying to maintain a healthy lifestyle during a trip can be extremely difficult, although certainly not impossible.

Stress can completely ruin a trip. The stress of packing, the stress of being around so many people in tight spaces, and of course, the stress of getting where you are going on schedule. Travel health is as much about staying mentally fit as it is physical.

Whether you’re going on a business trip or on vacation with your family, if you don’t stay abreast on travel best practices, you can end up with some extra pounds, a terrible virus, or even a mental breakdown before, during, or upon your return.

Follow these tips for eating well on the road without suffering any adverse consequences.

  1. Plan

Start by answering the questions – where are you going, and how do you plan on getting there? Understanding these answers will provide the foundation for research on your travel health needs. You can save a lot of headaches on your trip by spending 15 minutes beforehand channeling your inner Sherlock Holmes.

If you’re planning on visiting a foreign country be sure to check out the U.S. State Department’s Alerts and Warnings page. Here you will discover helpful tips on any issues you might face visiting the country you are traveling to. Domestically be sure to search Google News for info on your destination, check the local weather, and airline website to make sure everything is in order for your trip.

  1. Pack

Fill your bags with healthy snacks that will prevent you from stuffing your face with whatever you find, which often ends up as unnecessary carbs or sugar. If you know you’ll be eating out a lot, look into which restaurants offer the healthiest selections. Bring workout gear, so you can try to fit in some exercise. A simple walk each day does wonders to your body.

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  1. One and Done

Whether your trip is part of your routine, or all about business, you may face temptations to stray from your diet, whether to reward yourself for finishing a grueling work day or because you’ve kicked into full vacation mode. If you give in, try to stick to just one sinful treat a day, enjoy it and move on. Otherwise, your not-so-healthy choices will soon catch up with you.

  1. Drink Water

Sometimes, when you think you feel hungry, you are actually just thirsty. Try to take a water bottle with you everywhere you go to stay hydrated.

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  1. Order Smart

Try to be strategic in your food choices. One option is to start off right by ordering a salad before moving on to anything else on the menu. Another is to choose what you’ll eat before you even sit down. Sticking to vegetables, lean proteins and whole grains will never steer you wrong. Order what will work for you. There is no one diet solution that fits all people. Each person is unique, and by sticking to what you know works best your body will adjust accordingly.

Alcoholic drinks are usually packed with sugary additives that are high in calories, so if you just can’t beat the urge, opt for a glass of wine or a light beer. And when it comes to desserts, it’s always better to skip the mountain of ice cream topped with a second mountain of whipped cream, and instead have a small piece of chocolate or cake.

Conversely, if you’re celebrating something, like taking in a wedding anniversary on a cruise, or a graduation of a close relative in a big city, obviously eating delicious food is part of the plan. Make sure to eat lighter fare earlier in the day if you know it’s going to be a large dinner, and plan for a decent wake-up time to do some moderate exercise. Bookending an indulgent meal with healthy initiatives will increase your body’s ability to recover.

Traveling healthy is possible; you just need to plan ahead and stick to it by making smart choices and avoiding the common pitfalls, like desserts and mixed drinks. Of course, being worry-free is another essential ingredient. To have the most relaxing trip and waste no time stressing about what happens to your luggage, there is LugLoc, a small device that works with GSM-GPRS Technology to track your baggage anytime and anywhere, and that’s surely one less thing you’ll stress about on your trip.

Must-See: 48 Hours in NYC

What wouldn’t you give to be, at this very moment, exploring the one and only New York City? As any traveler that’s been will tell you, the Big Apple has so much to offer it will blow your mind. With its vibrant arts, food, fashion, and nightlife, it really is the perfect city to visit.

While the city might be close to perfect for sightseeing and adventure, the airports can lead a weary traveler into despair quickly. The sheer volume of people can overwhelm at New York airports like Laguardia. While following the herd off a flight will most likely land you at the baggage claim, you still must be sure that it’s the correct one for your flight. Consult the screens mounted above the luggage carousels to match your flight number with the luggage terminal to confirm you are in the right place.

Airlines have been known to misplace a bag or two, and losing luggage on a short trip to NYC could frankly ruin it. To be safe, keep a LugLoc Luggage Locator in your bag, and run a trace if your bag doesn’t quickly show up in baggage claim. With the peace and mind of having your bag with you at one of the country’s biggest airports, you are safe to enjoy all this great melting pot has to offer.

There is so much to do and admire, selectivity is a must to staying calm and enjoying your trip. With that in mind here’s what we think you really can’t miss on a 48-hour NYC journey.

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Start your visit  with one of the most famous places in the world: Times Square. Plan to spend several hours here, if not the entire morning. Considering the marathon of a day you’ll be having, get up early and grab a coffee and breakfast at Junior’s on 45th St. Known for their cheesecake, they also offer an incredible breakfast. “Best French toast I’ve ever had,” James W. notes on a recent TripAdvisor review. This is the perfect spot to feel the rhythm and adrenaline of the New York City.

Next head up to Central Park to walk off those pancakes. If the weather is bad, consider taking the subway or a taxi. Central Park has appeared in countless films and the best way to attempt to see it all is by renting a bike. That way, you can see the Alice in Wonderland sculpture, Belvedere Castle atop Vista Rock, Bow Bridge and Imagine Mosaic within just a few hours.

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Heading east, your next stop is Fifth Avenue. The first thing you’ll notice are the shops everywhere. World famous for its luxurious brands and apartments, it is also home to various historical buildings that are worth a quick visit, like the Public Library, the American Radiator Building, the Bryant Park and St Patrick’s Cathedral. Just across the street, you’ll find the Rockefeller Center with its spectacular Top of the Rock observation deck, considered by many as one of the best views of the city due to its proximity to Central Park. This is a great spot to take a rest, order something to eat and soak it all in.

A helpful tip to visiting New York, take a minute to breathe. A trip to such a big and daunting city can quickly take it’s toll on your patience if you don’t take a few minutes to relax.

The last stop of the day is at the Empire State building, the most famous skyscraper in New York. Nearly two and a half million people visit the building every year and, when you get to the top, you’ll understand why: another breathtaking view of Manhattan.

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Is there anything more authentic than going out for brunch in this city? If it happens to be a weekend, even better. There are now countless spots with fabulous brunch menus, so just choose one that is near your hotel and try to focus more on the eating than the chit-chat, since we have a lot more to see and time flies in New York!

Start the day by walking across the Brooklyn Bridge, one of the most iconic attractions the city has to offer. If you’re on foot, you should plan to spend around an hour getting from one side to the other, which includes time for photographs. If you decide to start the walk on the Brooklyn side, you will end up in Lower Manhattan, where you can take a walk around the financial district and spot the World Trade Center and Wall Street. While you’re there you will certainly want to visit the 9/11 Memorial, where the twin reflecting pools and inscribed bronze panels commemorate the nearly 3,000 victims of the 2001 terrorist attacks.

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Afterward, visit the glorious monument that has come to represent the country as a whole and New York in particular: the Statue of Liberty. To get there, you can take the ferry from Battery Park to Liberty Island, located by the Hudson River. Finally, to end your short stay on a flavorful note, take a quick jaunt through Chinatown and Little Italy, and finish the day in SoHo, one of the most popular neighborhoods in New York.

Find out what parties, concerts, or art shows are going on to enjoy your last night to the fullest. You can check Timeout New York to find out about different events that are close by, and this is a great site to find out about concerts and recitals. New York is a night-life city, and while there are areas that have good views during the day, some are simply outstanding at night. Many neighborhoods that are active well into the night with several bars and clubs, as well as late night eateries. The Greenwich Village, Williamsburg, the streets of the Lower East Side, East Village, and Tribeca are all great examples.


If you still have any time and energy left, remember that the Theater District is home to a plethora of world-renowned productions. There are some great shows which run well into the night, so if you are still up to it then you should definitely consider it! If you want to relax, though, just make a note for your next visit!

After such an adventure, the stress that comes from the chaotic airports from New York like LGA, JFK and Newark may result in a rather disappointing end to your grand adventure. To counter this, ensure your peace of mind by using LugLoc luggage locator to track your luggage at all times.

4 gadgets that will help you ensure you’ll never lose your luggage

According to the International Air Transport Association (IATA), despite the increased number of passengers, the amount of mishandled bags has dropped 61%, from 18.88 bags per thousand passengers in 2007 to 7.3 bags per thousand passengers in 2014. The improved baggage handling is largely thanks to investment in technology, and the success is expected to continue, as the IATA recently set a goal to reduce the number of bags lost on airlines to 4.3 per thousand passengers by 2018 by using technology like RFID chips and GPS.

But if you’re still not comfortable trusting your precious belongings to world’s airlines and baggage handlers (and we don’t blame you if that’s the case) consider investing in one of the following gadgets to help ensure your luggage never gets lost again.

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Professions that suffer the most from Lost Luggage

Lost luggage is an inconvenience for anyone, but it can be disastrous for people whose work involves travel.

That’s because some jobs require the use of equipment that is not only vital to a person’s occupation, but can also be very expensive. Worst of all is that if an airline loses luggage with work equipment in it, the job can’t get done, affecting income and reputation.

Although all travelers and all professions share an equal risk of losing their luggage on any trip, below are five professions that involve traveling with costly equipment. The good news is you can take steps to mitigate your risk of lost time and financial setback. One great solution is a well-trusted product by LugLoc.


One of the reasons people choose to become photographers is that they hope to see the world, capturing different cultures, and famous sites.

Most of us make do with the cameras on our phones, but professional photographers own multiple cameras with different lenses and lighting so that they can take high-quality pictures under different conditions.Taking pictures indoors or outdoors, during the daytime and the nighttime, or taking pictures of people as opposed to nature scenes. This all requires expensive equipment.

“When I have to do a shoot in New York, and I say goodbye to my cameras at the airport, I always worry,” says Miami-based music photographer Larry Marano, whose work is regularly featured in top publications such as ‘Rolling Stone’. “It’s not just that they are expensive, but I have been working with them for years and I’m always concerned about them getting lost or damaged.”

Replacing lost cameras while traveling can be a nightmare, not only because of the cost but also because photographers get comfortable with their cameras and don’t want to learn how to use a new one while on an assignment. The digital age means photographers don’t have to worry about their film getting lost or damaged, but any pro photographer is bound a let out a sigh of relief when they claim their cameras and lenses at the airport.


Musicians dream of making a living by playing around the world, and that can’t be done without an instrument.

From rockers playing their favorite guitar across the country to orchestra players traveling the world with expensive string and brass instruments, musicians need to know their equipment is on the right flight and is being well cared for.

Small instruments such as violins and even some guitars can be carried-on, and some musicians will pay for an extra seat for their instruments weighing up to 165 pounds. But sometimes, instruments do have to be checked-in. And losing an instrument is no excuse to cancel a concert, because the show must go on.


Based on the Indiana Jones movies, you might think being an archeologist is one job of constant discovery and adventure. Obviously, it’s not really like that, and there’s a lot of work with this job that doesn’t involve being at digs, but traveling to archeology sites require a vast variety of equipment, not just tools.

First-aid kits, boots, pack backs, hydration systems, and specialized clothing for all sorts of weather and conditions are needed for the job. It’s all required not only to get the work done, but to stay safe and protected from the elements. That gear getting lost isn’t an option, because replacing it all would be both expensive and difficult.


An artist who travels the world in order to paint an amazing image of the Eiffel Tower, Big Ben or the Colosseum, is going to have the check their tools because most artist’s paint comes in tubes that are too big to be checked.

Then there’s the matter of a finished masterpiece. Smaller paintings can be carried on, but larger ones can’t. To spend time creating a work of art, only for it to be lost by an airline would be heartbreaking for any artist.

Business Executives

So much of modern business is done with computers that it’s easy to forget that the tangible items people touch and hold are still part of business presentations.

There are advantages to using printed reports because printed copies mean the people doing the presentation are in control of distributing them as they wish, and aren’t at the mercy of other people’s computer skills. Samples of a product you may be pitching for are another element of presentations that cannot be done virtually.

And if these things are lost, they will take much time to replace. That is the last thing a businessperson needs is to worry about, lost materials prior to a key meeting or presentation.

The best way to make sure your luggage and equipment are on the right path is with a  LugLoc Luggage Locator. Please visit our website for more information on how you can travel, get the job done, and have peace of mind.