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During the past few months our team has been working really hard to create a brand new experience for the LugLoc app. During the redesign we had the following objectives in mind:

  • Make LugLoc easy to use for the first time, and every time thereafter
  • Create an ‘online’ experience, letting users know the most updated information about their luggage
  • Make LugLoc one of the best travel apps in the App Store today

We soon identified we would not be able to create such a cool version of our app on our own. This compelled us to launch our LugLoc Beta Test Program. The program involved inviting a group of over 300 hundred of our most frequent users to put the app through the paces. This really helped us raise the bar when it came to our work. Beta test participants, we owe you a BIG THANK YOU for your efforts… you really rock!

After all was said and done we came up with some pretty cool features we hope you will enjoy:

Adding a device to your account is now simpler than ever

Until now, in order to add a device to your account you had to enter the device id located at the back of the device. The device id is an 8 digit number, but many users found it hard to read and copy in our app. Every LugLoc has a unique Bluetooth signal we use to track the device from close range, so now we are able to use us it to detect your devices seamlessly.

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However, you may not always have your device with you, or it may not be charged. So if we are not able to identify your LugLoc on Bluetooth, we will still allow the entering of the device ID manually, making it super clear how to find it.

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Customize LugLoc

Using the app you’ve always been able to assign a name to your device. But if you’ve ever lost a bag, you know the first question you get when you claim it at the airport relates to what the bag looks like. A black bag? That’s not enough when there are so many bags lost each year. Now you can add a picture to your LugLoc to make it more customized and more accurate than ever before.

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Accurate Reporting

We now geocode your location to describe the city and country where your things are. We are also working hard so that soon we’ll be able to inform you if your LugLoc is located at a specific airport. This gives you even more details about where exactly your bag is, and how to retrieve it.

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Effortless Search

Our old app would let you trace your LugLoc at any time. We later improved this feature by giving you the latest location we had of your device. Our new app actively looks for your device all the time, thus giving you the most accurate location possible. We are combining Bluetooth and GSM in the same experience so you don’t have to even think about what technology should be used to locate your bags. You open the app, and we do the rest. It’s just that easy.

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All the Details

The home screen is not the only way to see your LugLoc information. The details screen will show more information, including Bluetooth distance (and vibration), a map you can expand for more details about the position, and we let you handle your service plans. All easy to access with the swipe and tap of a finger. We have new features coming up in this screen, so stay tuned.

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We invite you to check out the new experience, already available in the Apple Store, and really soon in the Android Play Store. All LugLoc devices, old and new, are 100% compatible with this app. We really hope you will love our new app as much as we love you, our faithful customers.

 

Sincerely,

Diego Renau

Front End Manager.