- satisfaction guaranteed
- terms & conditions
In case you are not entirely satisfied with your purchase, you may return your LugLoc device within 30 days of the purchase date. The LugLoc device must
be in its original condition. Please include the original packaging and proof of purchase with your return shipment.
A refund of the merchandise will be given once we receive the device in its original condition. Shipping and handling fees are not refundable. Refunds will be issued in the same method of payment as the original purchase.
Please send the device properly packaged to:LugLoc, Inc
2157 NW 79th Ave,
Doral, FL 33122
Replacement devices are to be sent exclusively within the country where it was originally purchased. If the replacement address is in a different country
to the original one, the customer will assume all costs for the shipment.
Refunds may take up to 15 business days to be processed and applied. This process includes several tests on the device, such astests on its battery life.
Definition of Personal Information
Personal Information that we collect
When you register for our Services we will collect and store certain personal information necessary to set up your account with us, such as your first and last name, home address, and email address. We will further generate, and store with your account, a unique identifier allocated to each LugLoc device that will be registered for your account.
Whenever you use our Services, we may further collect additional information about your usage of our Services, including by making use of third party web analysis tools (see Section 11 on “Integration of Third Party Web Analysis Services and Social Functionalities” below), such as your frequency and scope of your use of the Services, the duration of your online sessions, the sites you visit, information you read, content that you use or create, advertisements that you view or click on, your communications with other users and third parties, information about the smart device on which you have installed the LugLoc app, and the geographic location of the computer system or device that you are using to log-into our Services.
If you decide to interact with a social network when using our Services, we may further collect certain personal information made available through your social network account (see Section 8 on “Your Sharing of your Personal Information with Social Networks” below). We will further collect any personal information you may actively provide to our service personnel if you contact our customer support hotline through our Website and/or LugLoc app.
How we Use and Process your Personal Information
We may use and process your personal information to provide you with support and handle requests and complaints; To send you updates, notices, and additional information related to the Services; To create anonymous, statistical and aggregated data and reports (i.e., in a form where such data does not enable the identification of a specific user). See Section 9 on “Our Use and Sharing of Aggregated Information” below; To comply with any applicable law and assist law enforcement agencies under any applicable law, when we have a good faith belief that our cooperation with the law enforcement agencies is legally mandated or meets the applicable legal standards and procedures; To prevent fraud, misappropriation, infringements, identity theft and other illegal activities and misuse of the Services.
Our Use and Sharing of your Personal Information
We may share your personal information with our third party service providers or affiliates, as authorized by us to collect, process and use your personal information as data processors on our behalf, such as, for instance, cloud based and hosting services, technical service providers, mail carriers, communication agencies and customer support service providers; these parties may be located in countries outside of your jurisdiction, including but not limited to the USA.
An updated list of the parties engaged by us for the processing of your personal information may be requested from us at any time.
Other than as indicated above, we will not share your personal information with any third parties, unless compelled by law to do so or if you have given your prior consent (for our use of aggregated information, see Section 9 on “Our Use and Sharing of Aggregated Information” below).
Your Sharing of your Personal Information with Social Networks
You may choose to share information between your Services’ account and some of your social network accounts (such as your Facebook account). Through this option, you may choose to have personal information and other content about you available, transmitted and shared through the Services with your other social network account(s).
By setting your Services’ account to integrate with social networks including by signing onto the Services by using your social network account (such as your Facebook account), you share information (including personal information) between the Services and such social networks.
When you connect to the social network account through the Services for the first time or otherwise make the Services interact with your social network account, you will be asked to permit the social network to share your personal information stored on such social network with the Services. We collect your information from your social network account only in accordance with your privacy settings you have set up under your social network accounts.
Our Use and Sharing of Aggregated Information
We use information about our users’ website activities and usage of our Services (including location information) in anonymous, statistical or aggregated form, i.e., in a form that does not enable the identification of a specific user, to properly operate the Services, to improve the quality of the Services, to enhance your experience, to create new services and features, including customized services, to change or cancel existing content or service, and for further internal, commercial and statistical purposes.
We also use anonymous, statistical or aggregated information collected on the Services, in a form that does not enable the identification of a specific user, by posting, disseminating, transmitting or otherwise communicating or making available such information to users of the Services, to our service providers or business partners.
Cookies are small text files that our Services ask to place on your computer’s hard drive and onto your mobile device’s memory. If your browser is set to accept cookies, then your browser adds the text in a small file.
We use cookie technology for various purposes, such as to facilitate your use of our Services, e.g., to remember you when you return to our Website, identify you when you sign-in, authenticate your access, enable your use of specific functionalities, keep track of your specified preferences or choices, tailor content to your preferences or geographic region, display personalized browsing history, or provide technical support.
Cookies also enable us to display interest-based advertising on our Website using information you make available to us when you interact with our sites, content, or services. Interest-based ads are displayed to you based on cookies linked to your online activities.
While our Website and LugLoc app at this time do not recognize automated browser signals regarding tracking mechanisms, such as “do not track” instructions, you can generally express your privacy preferences regarding the use of most cookies and similar technologies through your web browser, as indicated above.
Integration of Third Party Web Analysis Services and Social Functionalities
You can change your settings to refuse these third party cookies or to warn you before cookies are placed. However, if you choose not to accept cookies, you may not be able to take advantage of some of our features and services through our Services.
Google Analytics (Google)
Google may also use the data collected to contextualize and personalize the ads of its own advertising network and/or share the data with other Google services.
You may opt-out from the collection of information stored and generated by the Google Analytics cookies as well as the use of such data by Google by downloading and installing the browser-plugin, which is available here.
Social Plugins and Social Widgets
Our Services integrate social plugins, widgets and other features from third party social networks, including the following:
Twitter Tweet-Button, social widgets and other features allowing interaction with the Twitter social network as provided by Twitter, Inc.; further information on Twitter’s privacy practices can be found underhttps://twitter.com/privacy.
Facebook Like-Button, social widgets and other features allowing interaction with the Facebook social network as provided by Facebook. Inc.; further information on Facebook’s privacy practices can be found under https://www.facebook.com/about/privacy/.
If you do not wish to associate any information collected via the plugins, widgets and/or other features with your personal social network account information, you should refrain from using these social functionalities and log-out from your social network account before visiting our Services.
Please further see Section 8 on “Your Sharing of your Personal Information with Social Networks” above for more details on sharing your information through social networks.
Controlling your Personal Information
You have the right, at any time, to know whether your personal information has been stored and can consult us to learn about their contents and origin, to verify their accuracy or to ask for them to be supplemented, cancelled, updated or corrected, or for their transformation into anonymous format or to block any of your personal information, as well as to oppose their processing for any and all legitimate reasons. Requests should be sent to us at the contact information set out under Section 2 on “Data Controller” above.
If you request the deletion of your account and your personal information, we will delete such information, however please note we may not delete information from our back-up systems.
We implement commercially reasonable systems, applications and procedures to secure your personal information, to minimize the risks of theft, damage, loss of information, or unauthorized access, disclosure, modification or use of information. However, these measures are unable to provide absolute assurance. Therefore, although we take great efforts to protect your personal information, we cannot guarantee and you cannot reasonably expect that our databases will be immune from any wrongdoings, malfunctions, unlawful interceptions or access, or other kinds of abuse and misuse.
This Policy applies to all LugLoc entities in the EU that process Personal Data.
“Consumer” “Consumer” means any natural person who is located in the EU, but excludes any individual acting in his or her capacity as an Employee.
“Controller” means a person or organization which, alone or jointly with others, determines the purposes and means of the processing of Personal Data as referred to in Privacy Shield materials.
“Employee” means any current, former or prospective employee, temporary worker, intern or other non-permanent employee of LugLoc or any current or prospective subsidiary or affiliate of LugLoc.
“European Economic Area (“EEA”)” means the following countries: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Republic of Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, the UK.
“LugLoc entities (“LugLoc”)” means LugLoc Inc. and all affiliates or other entities owned or controlled by LugLoc in the EEA, irrespective of their different denominations that such entities may hold in different jurisdictions in the EEA.
“Personal Data” means any information relating to an identified or identifiable natural person (“data subject”); an identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to his physical, physiological, mental, economic, cultural or social identity and includes information, that (i) relates to an identified or identifiable Customer, Employee or Supplier’s representative; (ii) can be linked to that Customer, Employee or Supplier’s representative; (iii) is transferred to LugLoc in the U.S. from the EEA or Switzerland, and (iv) is recorded in any form.
“Privacy Shield” means the EU-US Privacy Shield framework and agreement between the United States of America, via the US Department of Commerce and the EEA relating to the protection of Personal Data.
“Privacy Shield Policy” means the LugLoc Privacy Shield Policy that further details the handling of EU persons Personal Data when transferred to or obtained by LugLoc personnel in the USA; and such policy appears on the company global website www.lugloc.com, more specifically at http://www.lugloc.com/privacyshieldpolicy as well as on the company internet, and other applicable company websites, e.g. EU company office websites.
“Privacy Shield Principles” means the Principles and Supplemental Principles of the Privacy Shield.
“Sensitive Personal Data” means Personal Data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership or concerning health or sex, and the commission or alleged commission of any offense, any proceedings for any offense committed or alleged to have been committed by the individual or the disposal of such proceedings, or the sentence of any court in such proceedings.
“Supplier” means any supplier, vendor or other third party located in the USA and/or the EEA or Switzerland that provides services or products to LugLoc. For the purposes of this Policy Suppliers shall be included within the definition of “Consumers” above.
“Systems Privacy Point of Contact” means individual officers designated by LugLoc as the initial points of contact for inquiries, complaints, or questions regarding privacy matters. Currently, such officers are identified at the end of this Policy.
“Processing” is defined as any action that is performed on Personal Data, whether in whole or in part by automated means, such as collecting, modifying, using, disclosing, or deleting such data.
This Policy does not cover data rendered anonymous or where pseudonyms are used. Data is rendered anonymous if individuals are no longer identifiable or are identifiable only with a disproportionately large expense in time, cost or labor. The use of pseudonyms involves the replacement of names or other identifiers with substitutes, so that identification of individual persons is either impossible or at least rendered considerably more difficult. If data rendered anonymous become no longer anonymous (i.e. individuals are again identifiable), or if pseudonyms are used and the pseudonyms allow identification of individual persons, then this Policy shall apply again.
III. APPLICATION OF LOCAL LAWS
This Policy is designed to provide compliance with all relevant applicable laws in the EEA and in particular those transposing the Directive. LugLoc recognizes that certain laws might be modified to require stricter standards than those described in this Policy, in which case the stricter standards shall apply. LugLoc will handle Personal Data in accordance with local law at the place where the Personal Data is processed. If applicable law provides for a lower level of protection of Personal Data than that established by this Policy, then this Policy shall prevail. Any questions about applicable legislation and LugLoc’s compliance with it shall be addressed to LugLoc’s local legal department or to the legal department in the US.
Compliance with legislation in force:
Pursuant to the provisions of the French Data Privacy and Freedom Law (Loi Informatique et Libertés) of 6 January 1978 (as amended by the law of 6 August 2004 regarding the protection of natural persons with regard to the processing of personal data), the user has a right to access, rectify or legitimately object to nominative data collected with regard to them. These rights can be exercised by sending an e-mail to: CEO[at]lugloc.com
The data are held in secure infrastructures in compliance with legislation.
Right of access
In accordance to this law, users have a right to access, rectify, modify and delete personal data. This right may be exercised by post to LucLoc, Inc. via Attn: CEO, 550 NW 29th Street , Miami, FL USA 33127 or electronically to this email address: CEO@lugloc.com The personal information collected are in no cases entrusted to any third party except for the need to perform the service ordered by the user.
Confidentiality and Personal Data
LugLoc collects information regarding the creation of an account for an on-line service, electronic payment (title, company, surname, first name, e-mail address, postal address, telephone number, device ID number) and data regarding the use of the LugLoc service by the User. Said data is collected for customer management purposes (order processing, invoice management, location managment etc.), statistics purposes, and the provision of the Service (moderation, processing the sending and tracking of luggage location reports, SMS alerts, e-mails, etc.).
LugLoc warrants the confidentiality of the information provided by the User and shall refrain from providing the information to any persons other than those that are required to have knowledge of them in order to provide the Service. As such, the data is not provided to any third parties, excluding those who are authorized, participating in the management and the provision of the services. However, in the event of a request by legal or administrative authorities, LugLoc shall be bound to provide the information requested. LugLoc undertakes to use the confidential information solely for the purpose of performing its obligations under the terms contained herein. All of the staff of LugLoc is bound by professional confidentiality.
This confidentiality undertaking does not apply to confidential information that: - has entered into the public domain prior to the date that it was divulged or communicated or which entered into the public domain after it has been communicated and/or divulged where this is not due to LugLoc, - it can be demonstrated was already known by LugLoc prior to its transmission, - was developed independently by LugLoc, - has been received legally from a third party, without breach of contract, - must be divulged due to the law, applicable regulations or a legal ruling.
Any personal information is confidential and will in no case disclosed to third parties except for the proper performance of the service.
Lugloc online and Mobile App Software formally prohibits the use of the Lugloc Service for the performance of any illegal or illicit activity and for the transmission and storage of illegal content.
-Respect for privacy and personal data
When using Lugloc, the User must comply with the legal and regulatory provisions in force, in particular regarding privacy, the French Data Privacy and Freedom Law [Loi Informatique et Libertés] and the French law for building confidence in the digital economy.
In France, the User may not use the Service to send e-mail for direct marketing purposes, without prior, free and specific consent from the recipient of nominative e-mail addresses.
If the User makes use of personal data of natural persons, they must obtain the authorization of the person in question and allow said person to inform the User of its right to access the personal data concerning them.
Finally, the User undertakes to provide the recipients of its campaigns with an operational means to unsubscribe from future electronic communications.
-Respect for intellectual property rights
The User warrants Lugloc Software that the illustrations/images and the e-mail databases used for the mailings are not subject to copyright or that the User holds all the rights required or hold all the authorizations required to use them for this purpose.
The User shall hold LugLoc harmless against any legal action regarding the use of the LugLoc Service in particular for proceedings for infringement by any third party or the use of the LugLoc Service that may be prejudicial to a third party or third parties. On these grounds, the User shall cover the legal expenses of defending LugLoc, Inc if its liability is incurred. The User shall pay any damages and interest and any expenses that LugLoc Software may be sentenced to pay by a legal ruling based on any such legal action.
IV. PRINCIPLES FOR PROCESSING PERSONAL DATA
LugLoc respects Employee, Consumer (including personnel of customers, suppliers, stakeholders, and third parties) privacy and is committed to protecting Personal Data in compliance with the applicable legislation in the EEA. This compliance is consistent with LugLoc’s desire to keep its Employees and Consumers informed and to recognize and respect their privacy rights. LugLoc will observe the following principles when processing Personal Data:
• Data will be processed fairly and in accordance with applicable law.
• Data will be collected for specified, legitimate purposes and not processed further in ways incompatible with those purposes.
• Data will be relevant to and not excessive for the purposes for which they are collected and used. For example data may be rendered anonymous if deemed reasonable, feasible and appropriate, depending on the nature of the data and the risks associated with the intended uses.
• Data subjects in the EU will be asked to provide their clear and unequivocal consent for the collection, processing and transfer of their Personal Data.
• Data will be accurate and, where necessary kept up up-to-date. Reasonable steps will be taken to rectify or delete Personal Data that is inaccurate or incomplete.
• Data will be kept only as it is necessary for the purposes for which it was collected and processed. Those purposes shall be described in this Policy.
• Data will be deleted or amended following a relevant request by the concerned data subject, should such notice comply with the applicable legislation each time.
• Data will be processed in accordance with the individual’s legal rights (as described in this Policy or as provided by law).
• Appropriate technical, physical and organizational measures will be taken to prevent unauthorized access, unlawful processing and unauthorized or accidental loss, destruction or damage to data. In case of any such violation with respect to Personal Data, LugLoc will take appropriate steps to end the violation and determine liabilities in accordance with applicable law and will cooperate with the competent authorities.
V. TYPES OF DATA PROCESSED
As permitted by local laws, the Personal Data relating to Employees may include the following:
• contact information;
• financial account information; and
• other information Employees may provide.
Personal Data relating to Consumers may include:
• Contact information, such as name, postal address, email address and telephone number; and
• Personal Data in content Consumers provide on LugLoc’s website and other data collected automatically through the website (such as IP addresses, browser characteristics, device characteristics including location, operating system, language preferences, referring URLs, information on actions taken on our website, and dates and times of website visits).
• Financial account information.
LugLoc also may obtain and use Consumer Personal Data in other ways for which LugLoc provides specific notice at the time of collection (including but not limited to e.g. surveys, focus groups, market research, inbound and outbound Consumer communications and education, etc.).
VI. WAYS OF OBTAINING PERSONAL DATA
The ways by which LugLoc obtains Personal Data are defined hereby. LugLoc does not obtain any personal information about Employees or Consumers unless the Employee or Consumer has provided that information to LugLoc in a way providing for its clear and unequivocal consent to do so including but not limited to visiting LugLoc’s website (by desktop or mobile access), by consent form, survey, or completion of an on-line or hard copy form. Employees and Consumers may choose to submit personal, private information by facsimile, regular mail, e-mail, or electronic transmission over our internal web site, interoffice mail, or personal delivery, as each of these methods may be deemed applicable each time.
VII. PURPOSES FOR PERSONAL DATA PROCESSING
LugLoc processes personal data for legitimate purposes related to human resources, business and safety /security. The limitation of purposes shall be taken into consideration before any type of processing of Personal Data and shall not be subject to any changes without prior notification. These principal purposes for Employee Personal Data include:
• Managing audit and compliance matters;
• Complying with applicable legal obligations, including government reporting and specific local law requirements; and
• Other general human resources purposes.
For Consumer specific Personal Data, the purposes of processing may include:
• Running day-to-day business relationship
• Marketing activities
• Management of financial accounts
• Business Development Activities
• Conduct of transactions or facilitation of offering of the LugLoc Services
• Conduct of surveys, focus groups, market research, inbound and outbound Consumer communications and education
For Client and Supplier specific information, the purposes of processing may include:
• Management of its relationships with its Clients and Suppliers
• Processing payments, expenses and reimbursements
• Carrying out LugLoc’s obligations under such contracts
If LugLoc introduces a new process or application that will result in the processing of Personal Data for purposes that go beyond the purposes described above, LugLoc will inform the concerned data subjects of such new process or application, new purpose for which the Personal Data are to be used, and the categories of recipients of the Personal Data.
VIII. SECURITY AND CONFIDENTIALITY
LugLoc is committed to taking appropriate technical, physical and organizational measures to protect Personal Data against unauthorized access, unlawful processing, accidental loss or damage and unauthorized destruction.
Equipment and Information Security
To safeguard against unauthorized access to Personal Data by third parties outside LugLoc, all electronic Personal Data held by LugLoc are maintained on Systems that are protected by up-to-date secure network architectures that contain firewalls and intrusion detection devices. The data saved in servers is “backed up” (i.e. the data are recorded on separate media) to avoid the consequences of any inadvertent erasure, destruction or loss otherwise. The servers are stored in facilities with high security, access protected to unauthorized personnel, fire detection and response systems. The location of these servers is known to a limited number of LugLoc’s Employees.
The importance of security for all personally identifiable information associated with LugLoc’s Employees is of highest concern. LugLoc is committed to safeguarding the integrity of personal information and preventing unauthorized access to information maintained in LugLoc’s databases. These measures are designed and intended to prevent corruption of data, block unknown and unauthorized access to our computerized system and information, and to provide reasonable protection of Personal Data in LugLoc’s possession. All employee files are confidentially maintained in the HR department in secured and locked file cabinets or rooms. Access to the computerized database is controlled by a log-in sequence and requires users to identify themselves and provide a password before access is granted. Users are limited to data required to perform their job function. Security features of our software and developed processes are used to protect personal information from loss, misuse, and unauthorized access, disclosure, alteration, and destruction.
LugLoc will be responsible for conducting adequate training sessions regarding the lawful, enumerated intended purposes of processing Personal Data, the need to protect and keep information accurate and up-to-date, the lawful purposes of collecting, handling and processing data that is transferred from the EU to the US and the need to maintain the confidentiality of the data to which employees have access. Authorized users will comply with this Policy and LugLoc will take appropriate actions in accordance with applicable law, if Personal Data are accessed, processed, or used in any way that is inconsistent with the requirements of this Policy.
IX. RIGHTS OF DATA SUBJECTS
Any person has the right to be provided with information as to the nature of the Personal Data stored or processed about him or her by LugLoc and may request deletion or amendments.
All Employees and Consumers have access to their own personal information and may correct or amend it as needed. Employees may view their own personnel record upon request by contacting the local Talent Development contact or by accessing certain information in the company’s internet and/or extranet. Consumers may contact the Privacy POC or CEO@lugloc.com to review, update, and revise their Personal Data.
If access is denied, the Employee and Consumer has the right to be informed about the reasons for denial. The person affected may resort to the dispute resolution described in Section XIII as well as in any competent regulatory body or authority. LugLoc shall handle in a transparent and timely manner any type of internal dispute resolution procedure about Personal Data is conducted.
If any information is inaccurate or incomplete, the person may request that the data be amended. It is every person’s responsibility to provide Talent Development in the case of Employees, or the Systems Privacy POC in the case of Consumers with accurate Personal Data about him or her and to inform such contacts of any changes. (e.g. new home address or change of name).
If the person demonstrates that the purpose for which the data is being processed in no longer legal or appropriate, the data will be deleted, unless the applicable law requires otherwise.
In connection with the activities described under Section VII, LugLoc may transmit Personal Data outside the EU and more specifically to: (i) LugLoc’s headquarters in St. Louis, Missouri, USA; (ii) LugLoc’s different offices in the US; (iii) LugLoc affiliated entities in the US. Moreover, Personal Data might be sent to the following third parties in or outside the EEA:
• Selected Third Parties: LugLoc will not disclose or share any personal information with any external entity or third party, except to an employee’s designated insurance provider, employee benefits administrator, travel professionals, clients to illustrate experience and qualifications for business purposes or promotion and not beyond that, to third party vendors and/or marketers upon Consumer’s explicit consent or as an employee or consumer may designate.
• Other Third Parties: LugLoc may be required to disclose certain Personal Data to other third parties: (i) As a matter of law (e.g. to tax and social security authorities); (ii) to protect LugLoc’s legal rights; (iii) in an emergency where the health or security of an employee is endangered (e.g. a fire); (iv) to Law Enforcement Authorities in accordance with the relevant legislation in the different EEA Member States including but not limited to legislation transposing the EU/2016/1148 concerning measures for a high common level of security of network and information systems across the Union (“the Network Information Security Directive”).
LugLoc complies with all the Privacy Shield Principles of the Privacy Shield and has taken the necessary actions to register within the Privacy Shield framework. In this regard LugLoc has adopted a Privacy Shield Policy, describing in detail the company’s compliance with Privacy Shield Principles for data transferred from the EU to the US. This Privacy Shield Policy is available at the following link: http://lugloc.com/privacyshieldpolicy
XI. AUTOMATED DECISIONS
Automated decisions are defined as decisions about individuals that are based solely on the automated processing of data and that produce legal effects that significantly affect the individuals involved.
LugLoc does not make automated decisions for Employee or Consumer data. If automated decisions are made, affected persons will be given an opportunity to express their views on the automated decision in question and object to it.
XII. ENFORCEMENT RIGHTS AND MECHANISMS
LugLoc will ensure that this Policy is observed and duly implemented. All persons who have access to Personal Data must comply with this Policy. Violations of the applicable data protection legislation in the EEA may lead to penalties and/or claims for damages.
If at any time, a person believes that Personal Data relating to him or her has been processed in violation of this Policy, he or she may report the concern to the competent LugLoc’s official. In particular If you have any inquires or complaints about the use or limitation of use of your personal information, you may contact LugLoc corporate headquarters:
In Europe and international territories:
550 NW 29th Street
Miami, Florida USA 33127
Or contact: info[at]lugloc.com and CEO[at]lugloc.com
XIV. COMMUNICATION ABOUT THE POLICY
In addition to the training on this Policy, LugLoc will communicate this Policy to current and new employees and consumers by posting it on the company’s EU offices’ websites as well as on selected internal LugLoc websites and by providing a link to the Policy on information technology applications where Personal Data are collected and processed.
MODIFICATIONS OF THE POLICY
LugLoc reserves the right to modify this Policy as needed, for example, to comply with changes in laws, regulations or requirements introduced by DPAs. Changes must be approved by LugLoc’s Privacy POCs, the office of the corporate legal department, or their designees who will seek input as they reasonably deem appropriate from corporate executives such as the CEO, CFO, COO, and Chief of Staff, for the amended Policy to enter into force. If LugLoc makes changes to the Policy, this amended Policy will be submitted for renewed approval according to the relevant applicable provisions of the law. LugLoc will inform LugLoc Employees, Consumers and other persons (e.g. persons accessing LugLoc websites to enter Personal Data such as job application information) of any material changes in the Policy. LugLoc will post all changes to the Policy on relevant internal and external websites.
Effective with the implementation of this Policy, all existing and applicable EU company privacy guidelines relating to the collection and/or processing of Personal Data will, where in conflict, be superseded by the terms of this Policy. No other internal policy that conflicts with this Policy shall be applicable with respect to the protection of Personal Data handled by LugLoc in the EU. All parties to such agreements will be notified of the effective date of the implementation of the Policy.
XVI. OBLIGATIONS TOWARDS DATA PROTECTION AUTHORITIES
LugLoc will respond diligently and appropriately to requests from DPAs about this Policy or compliance with applicable data protection privacy laws and regulations. LugLoc’s employees who receive such requests should contact their human resources manager or business legal counsel. LugLoc will, upon request, provide DPAs with names and contact details of relevant persons. With regard to transfers of Personal Data between LugLoc entities, the importing and exporting LugLoc entities will (i) cooperate with inquiries from the DPA responsible for the entity exporting the data and (ii) respect its decisions, consistent with applicable law and due process rights. With regard to transfers of data to third entities, LugLoc will comply with DPAs’ decisions relating to it and cooperate with all DPAs in accordance with applicable legislation.
Privacy Shield Policy
EU-U.S. Privacy Shield Policy – Employees and Consumers
LugLoc Inc. (“LugLoc”) respects your concerns about privacy. LugLoc participates in the EU-U.S. Privacy Shield framework (“Privacy Shield”) issued by the U.S. Department of Commerce. LugLoc commits to comply with the Privacy Shield Principles with respect to Employee Personal Data and Consumer Personal Data that the company receives from the EU in reliance on the Privacy Shield. This Policy describes how LugLoc puts into effect the Privacy Shield Principles for Employee Personal Data and for Consumer Personal Data.
For purposes of this Policy:
“Consumer” means any natural person who is located in the EU, but excludes any individual acting in his or her capacity as an Employee.
“Controller” means a person or organization which, alone or jointly with others, determines the purposes and means of the processing of Personal Data.
“Employee” means any current, former or prospective employee, temporary worker, intern or other non-permanent employee of any subsidiary or affiliate of LugLoc, who is located in the EU.
“EU” means the European Union and Iceland, Liechtenstein and Norway.
“Personal Data” means any information, including Sensitive Data, that is: (a) about an identified or identifiable individual, (b) received by LugLoc in the U.S. from the EU, and (c) recorded in any form.
“Privacy Shield Principles” means the Principles and Supplemental Principles of the Privacy Shield.
“Processor” means any natural or legal person, public authority, agency or other body that processes Personal Data on behalf of a Controller.
“Sensitive Data” means Personal Data specifying medical or health conditions, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, sex life, the commission or alleged commission of any offense, any proceedings for any offense committed or alleged to have been committed by the individual or the disposal of such proceedings, or the sentence of any court in such proceedings.
“Supplier” means any supplier, vendor or other third party located in the EU that provides services or products to LugLoc.
“Systems Privacy Point of Contact” means individual officers designated by LugLoc as the initial points of contact for inquiries, complaints, or questions regarding privacy matters. They will receive and assist in the coordination of response by LugLoc.
III. Types of Personal Data LugLoc Collects
A. Employee Personal Data: LugLoc collects or has access to Personal Data about Employees to carry out and support human resources functions and activities, which may include: (i) recruiting and hiring job applicants; (ii) managing Employee communications and relations; (iii) providing compensation and benefits; (iv) administering payroll; (v) processing corporate expenses and reimbursements; (vi) managing Employee participation in human resources plans and programs; (vii) carrying out obligations under employment contracts; (viii) managing Employee performance; (ix) conducting training and talent development; (x) facilitating Employee relocations and international assignments; (xi) managing Employee headcount and office allocation; (xii) managing the Employee termination process; (xiii) managing information technology and communications systems, such as the corporate email system and company directory; (xiv) conducting ethics and disciplinary investigations; (xv) administering Employee grievances and claims; (xvi) managing audit and compliance matters; (xvii) complying with applicable legal obligations, including government reporting and specific local law requirements; and (xviii) other general human resources purposes. LugLoc also may obtain and process Personal Data about Employees’ emergency contacts and other individuals (such as spouse, family members, dependents and beneficiaries) to the extent Employees provide such information to LugLoc. LugLoc processes this information to comply with its legal obligations and for benefits administration and other internal administrative purposes.
The types of Personal Data LugLoc may collect or may access to in connection with these activities include:
• contact information;
• financial account information; and
• other information Employees may provide.
B. Consumer Personal Data: LugLoc collects Personal Data directly from Consumers. This collection occurs, for example, when a Consumer visits LugLoc’s website. The company may use this information for the purposes indicated in the Privacy Policies which may be found at www.lugloc.com
The types of Consumer Personal Data LugLoc collects may include:
• Contact information, such as name, postal address, email address and telephone number; and
• Personal Data in content Consumers provide on LugLoc’s website and other data collected automatically through the website (such as IP addresses, browser characteristics, device location characteristics, operating system, language preferences, referring URLs, information on actions taken on our website, and dates and times of website visits).
In addition, LugLoc may obtain Personal Data, such as contact information and financial account information, of its Suppliers’ representatives. LugLoc uses this information to manage its relationships with its Suppliers, process payments, expenses and reimbursements, and carry out LugLoc’s obligations under its contracts with the Suppliers.
C. LugLoc also may obtain and use Consumer Personal Data in other ways for which LugLoc provides specific notice at the time of collection (including but not limited to e.g. surveys, focus groups, market research, inbound and outbound Consumer communications and education, etc.).
D. LugLoc’s privacy practices regarding the processing of Employee Personal Data and Consumer Personal Data comply with the Privacy Shield Principles of Notice; Choice; Accountability for Onward Transfer; Security; Data Integrity and Purpose Limitation; Access; and Recourse, Enforcement and Liability.
LugLoc notifies Employees and Consumers about its privacy practices, including the purposes for which it collects and uses Personal Data, the types of Personal Data LugLoc collects, the types of third parties to which LugLoc discloses the Personal Data and the purposes for doing so, the rights and choices Employees and Consumers have for limiting the use and disclosure of their Personal Data, and how to contact LugLoc about its practices concerning Personal Data. Information regarding LugLoc’s Employee Personal Data and Consumer Data practices is contained in this Policy and in the other Privacy Policies available at www.lugloc.com. Additional information may be requested from info[at]lugloc.com
Relevant information also may be found in notices pertaining to specific data processing activities.
LugLoc generally offers Employees and Consumers the opportunity to choose whether their Personal Data may be (a) disclosed to third-party Controllers or (b) used for a purpose that is materially different from the purposes for which the information was originally collected or subsequently authorized by the relevant Employee or Consumer. To the extent required by the Privacy Shield Principles, LugLoc obtains opt-in consent for certain uses and disclosures of Sensitive Data. Unless LugLoc offers Employees or Consumers an appropriate choice, the company uses Personal Data only for purposes that are materially the same as those indicated in this Policy and the other Privacy Policies referred to herein. To exercise their choices, Employees and Consumers may contact LugLoc as indicated in this Policy or the other Privacy Policies. To the extent and for the period necessary to avoid prejudicing the ability of the company in making promotions, appointments, or other similar employment decisions, LugLoc is not required to offer notice or choice to Employees or Consumers.
LugLoc may share Employee Personal Data and Consumer Personal Data with its affiliates and subsidiaries. LugLoc may disclose Employee Personal Data and Consumer Personal Data without offering an opportunity to opt out, and may be required to disclose the Personal Data, (c) to third-party Processors the company has retained to perform services on its behalf and pursuant to its instructions, (d) if it is required to do so by law or legal process, or (e) in response to lawful requests from public authorities, including to meet national security, public interest or law enforcement requirements. LugLoc also reserves the right to transfer Personal Data in the event of an audit or if the company sells or transfers all or a portion of its business or assets (including in the event of a merger, acquisition, joint venture, reorganization, dissolution or liquidation).
VI. Accountability for Onward Transfer of Personal Data
This Policy and the other Privacy Policies referred to herein describe LugLoc’s sharing of Personal Data.
Except as permitted or required by applicable law, LugLoc provides Employees and Consumers with an opportunity to opt out of sharing their Personal Data with third-party Controllers. LugLoc requires third-party Controllers to whom it discloses Personal Data to contractually agree to (a) only process the Personal Data for limited and specified purposes consistent with the consent provided by the relevant Employee or Consumer, (b) provide the same level of protection for Personal Data as is required by the Privacy Shield Principles, and (c) notify LugLoc and cease processing Personal Data (or take other reasonable and appropriate remedial steps) if the third-party Controller determines that it cannot meet its obligation to provide the same level of protection as is required by the Privacy Shield Principles. LugLoc is not required to enter into a contract to transfer Personal Data to certain third-party Controllers for occasional employment-related operational needs of the company, such as booking flights or hotel rooms or handling insurance coverage.
With respect to transfers of Employee Personal Data and Consumer Personal Data to third-party Processors, LugLoc (d) enters into a contract with each relevant Processor, (e) transfers Personal Data to each such Processor only for limited and specified purposes, (f) ascertains that the Processor is obligated to provide the Personal Data with at least the same level of privacy protection as is required by the Privacy Shield Principles, (g) takes reasonable and appropriate steps to ensure that the Processor effectively processes the Personal Data in a manner consistent with LugLoc’s obligations under the Privacy Shield Principles, (h) requires the Processor to notify LugLoc if the Processor determines that it can no longer meet its obligation to provide the same level of protection as is required by the Privacy Shield Principles, (i) upon notice, including under (h) above, takes reasonable and appropriate steps to stop and remediate unauthorized processing of the Personal Data by the Processor, and (vii) provides a summary or representative copy of the relevant privacy provisions of the Processor contract to the Department of Commerce, upon request. LugLoc remains liable under the Privacy Shield Principles if the company’s third-party Processor onward transfer recipients process the relevant Personal Data in a manner inconsistent with the Privacy Shield Principles, unless LugLoc proves that it is not responsible for the event giving rise to the damage.
LugLoc takes reasonable and appropriate measures to protect Employee Personal Data and Consumer Personal Data from loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into account the risks involved in the processing and the nature of the Personal Data.
VIII. Data Integrity and Purpose Limitation
LugLoc limits the Employee Personal Data and Consumer Personal Data it processes to that which is relevant for the purposes of the particular processing. LugLoc does not process Employee Personal Data or Consumer Personal Data in ways that are incompatible with the purposes for which the information was collected or subsequently authorized by the relevant Employee or Consumer. In addition, to the extent necessary for these purposes, LugLoc takes reasonable steps to ensure that the Personal Data the company processes is (a) reliable for its intended use, and (b) accurate, complete and current. In this regard, LugLoc relies on its Employees and Consumers to update and correct Personal Data to the extent necessary for the purposes for which the information was collected or subsequently authorized by the Employees or Consumers. Employees and Consumers may contact LugLoc as indicated in this Policy to request that LugLoc update or correct relevant Personal Data.
Subject to applicable law, LugLoc retains Employee Personal Data and Consumer Personal Data in a form that identifies or renders identifiable the relevant Employee or Consumer only for as long as it serves a purpose that is compatible with the purposes for which the Personal Data was collected or subsequently authorized by the Employee or Consumer.
Employees and Consumers generally have the right to access their Personal Data. Accordingly, where appropriate, LugLoc provides Employees and Consumers with reasonable access to the Personal Data LugLoc maintains about them. LugLoc also provides a reasonable opportunity for Employees and Consumers to correct, amend or delete the information where it is inaccurate or has been processed in violation of the Privacy Shield Principles, as appropriate. LugLoc may limit or deny access to Personal Data where the burden or expense of providing access would be disproportionate to the risks to the Employee’s privacy or Consumer’s privacy in the case in question, or where the rights of persons other than the Employee or the Consumer would be violated.
Employees and Consumers may request access to their Personal Data by contacting LugLoc as indicated in this Policy.
X. Recourse, Enforcement and Liability
LugLoc has mechanisms in place designed to effect compliance with the Privacy Shield Principles. LugLoc conducts an annual self-assessment of its Employee and Consumer Personal Data practices to verify that the attestations and assertions LugLoc makes about its Privacy Shield privacy practices are true and that LugLoc’s privacy practices have been implemented as represented and in accordance with the Privacy Shield Principles.
A. Employee Recourse: Employees may file a complaint concerning LugLoc’s processing of their Personal Data. LugLoc will take steps to remedy issues arising out of its alleged failure to comply with the Privacy Shield Principles. Employees may contact LugLoc as specified below about complaints regarding LugLoc’s Personal Data practices.
If an Employee’s complaint cannot be resolved through LugLoc’s internal processes, LugLoc will cooperate with the panel of EU data protection authorities established pursuant to the Privacy Shield to address relevant Employee complaints and provide Employees with appropriate recourse free of charge. LugLoc also is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission.
B. Consumer Recourse: Consumers may file a complaint concerning LugLoc’s processing of their Personal Data. LugLoc will take steps to remedy issues arising out of its alleged failure to comply with the Privacy Shield Principles. Consumers may contact LugLoc as specified below about complaints regarding Lugloc’s Consumer Personal Data practices.
XI. How to Contact LugLoc
To ask questions or express concerns about LugLoc’s collection, management and processing of Personal Data, Consumers may contact LugLoc listed below.
In Europe and international territories:
550 NW 29th Street
Miami, Florida USA 33127
Or contact: info[at]lugloc.com
For questions or concerns about this Policy or the other Privacy Policies, please send an email to firstname.lastname@example.org
Please read this Agreement carefully before accessing or using LUGLOC’s websites, or its products and services. By accessing or using any part of its sites, you agree to become bound by the terms and conditions of this agreement. If you do not agree to all the terms and conditions of this agreement, then you may choose not access the Website or use any of LUGLOC’s services. If these terms and conditions are considered an offer by LUGLOC, acceptance is expressly limited to these terms. The Website is available only to individuals who are at least 13 years old.
By accessing or using the applications, products, and services owned or operated by LugLoc, LLC., whether through its software applications or websites (its “Services”), you are accepting and agree to be bound by the terms and conditions set forth herein (“Terms”).
LUGLOC reserves the right to modify the Terms at its discretion. If you choose to continue to use the Services after these Terms have been modified, you have agreed to be bound by the modified Terms. If you do not agree to be bound by the modified Terms then you may choose to opt out of your continued use of its Services. Because our Services may continue to evolve, these Services may change or be discontinued at any time and without notice, at the sole discretion of LUGLOC.
LUGLOC is pleased to share the general intent and purpose of our shipping policy:
To ship our products without delay.
To provide the competitive shipping fees and costs
To clearly set expectations and consistently do our best to our perform those expectations.
Our primary shipping service in the United States is, at present,FedEx Ground. This service takes approximately 5-7 business days, regardless of where you are located within the contiguous United States (our primary warehouse is located Miami, FL).
Delivery time is calculated by “business day,” and excludes Sundays and holidays.
Note: All orders placed after 1 US EST PM will be schedule for pickup on the next business day.
Service: USPS First Class Parcel International
Delivery time: Varies by country. We suggest to our customers to allow for approximately 4 to 8 business days, based upon current average experience.
We are pleased to offer delivery services available in the following countries: AUSTRALIA / NEW ZEALAND / SINGAPORE / BELGIUM / DENMARK / FINLAND / FRANCE / GERMANY / GREAT BRITAIN / IRELAND / ISRAEL / ITALY / NETHERLANDS / PORTUGAL / SPAIN / SWEDEN / SWITZERLAND / CANADA / CROATIA / ESTONIA / GIBRALTAR / HUNGARY / LATVIA / LITHUANIA / LUXEMBOURG / MALAYSIA / MALTA
NOTE: the recipient will be responsible for duties, fees and taxes applicable to your region.
Shipment Notification Email
Customers receive shipment notification via email once the package departs our warehouse facility. This email contains the carrier’s name, contacting information and tracking number.
LugLoc refund policy
LugLoc is pleased to maintain a 98% customer satisfaction rate, and offers world class customer service and support.
In case you are not entirely satisfied with your purchase, you may return your LugLoc device within 30 days of the purchase date. The LugLoc device must be in its original condition and must include the USB cable and Power brick.
How to return a product:
Please email the proof of purchase to email@example.com to get a CRA (Credit return authorization)
Please ship the device in it’s original packaging to
2157 NW 79th Ave,
Doral, FL 33122
Upon receipt of your return, LugLoc will issue a credit or a refund of the purchase price paid, less shipping and handling. Services plans are not refundable.
Note: Refunds will be issued in the same method of payment as the original purchase and made take up to 10 business days since the day we receive the package. This will only apply to LugLocs purchased viawww.lugloc.com
Activating Service Plans
LugLoc uses Service Plans to activate its global tracking technology. To locate your LugLoc Device, Location requests are made through our Smart Device Application. Service Plans are available to you for purchase through our Smart Device Application in a variety of different packages. If you bought your LugLoc through our website, your LugLoc Device comes with 30 days of Unlimited Tracking. The 30 days of Unlimited Tracking begin the moment you first activate your new device.
LugLoc technologies include a GSM SIM card as part of its design features. . This SIM card allows the Device to communicate with different networks around the world, providing state-of-the-art location tracking technology. This SIM card has an annual cost to maintain the service. Service Plans are active commencing from the moment of activation in case they are purchased through the Website, and from the moment of purchase if bought from the App. LugLoc recommends its unlimited packages for those who travel more than three times a year, offering peace of mind without worry about additional Service Plans. Upon expiration of any Service Plan, LugLoc will notify you by email prior to the deactivation of the service.
LugLoc is pleased to offer a limited, non-exclusive and nontransferable license to download and install a copy of its software application (the “App”) on a any Smart Device that you own or control,and to run such copy of the App and utilize our Services solely for your own personal, non-commercial purposes. We reserve all rights in and to the App and Services not expressly granted to you under these Terms. App and Services Users may not: (i) copy, modify or create derivative works based on the App or Services; (ii) distribute, transfer, sublicense, lend or rent the App to any third party; (iii) reverse engineer, decompile or disassemble the App; or (iv) make the functionality of the App or Services available to multiple users through any means.
Downloading Our App
Upon downloading LugLoc’s App from the Apple App Store, Google Play or other app store or app distribution platform ( “App Store”), users acknowledge and agree to the following: t:
These Terms bind the Lugloc and the User, and are not part of any agreement with any App Store. LugLoc maintains sole ownership of, and responsibility for, its Apps.
Any App Store has no obligation to furnish maintenance or support services with respect to LugLoc’s App, nor handle any warranty claims.
Any and all App Store(s) are not responsible for addressing any claims you may have relating to LugLoc’s App, including product liability claims, consumer protection claims, intellectual property infringement claims, or any other claim that LugLoc’s Apps fail to conform with any applicable legal or regulatory requirement.
User expressly understands and acknowledges that App Stores are third party beneficiary of these Terms and have the right to enforce these Terms as it deems appropriate in support of its agreements between the App Stores and its subscribers/users. Compliance with any and all App Stores’ terms of service remain obliged by and between the user and the App Store, and do not include LugLoc and its products, services and devices, unless expressly set forth herein.
Creating an Account
User acknowledges that In order to use LugLoc’s Services, all users must register an account with LugLoc. By creating an account, users represent that (a) all required information provided is truthful and accurate; (b) users are of legal age to enter into a contract and agree to these Terms; and (c) the use of our Services does not violate any applicable laws,regulation or these Terms as intended either directly or in spirit. Users agree to be responsible for maintaining the confidentiality of any and all passwords, and for any and all manner in the use of the account. . Users agree to notify LugLoc immediately if there is any suspicion of the unauthorized use o accounts or passwords. Users acknowledge and understand that (a) use the account or username of any other user; (b) allowing a third party to their acccount or username; or (c) selling, lending, transfering, or otherwise shaing their account, temporarily or permanently, with someone else is not permitted under these Terms and Conditions. If LugLoc determines that these Terms have been violated, it reserves the right to issue warning, suspension, or termination of the account, including, but not limited to, deactiviation of all devices and services.
Alerts and Notifications
As part of LugLoc’s Services, users may (if enabled) receive push notifications, text messages, alerts, emails, or other types of messages directly sent to through he App’s (“Push Notifications ”). You have control over all push notification settings, and can opt in or out of these through your settings (with the possible exception of infrequent, important service announcements and administrative messages). Please be aware that third party messaging fees may occur for some of the Push Messages depending on type of data plan chosen through your wireless carrier.
The following actions are prohibited, and agreed to as such by each User:
Services and/or Content are for personal use only, and not permitted for any commercial purpose or for the benefit of any third party or in any other manner not permitted by these Terms;
Services to track the location of, or collect any personally identifiable information from, any other person without their express permission;
Intercept or “sniff” the communication packets between the LugLoc hardware and mobile devices or attempt to reverse engineer the LugLoc Bluetooth Low Energy profile or LugLoc protocol;
Disassemble, or attempt to disassemble the device;
Access, tamper with, or use non-public areas of the Services, LugLoc’s computer systems, or the technical delivery systems of LugLoc’s providers;
Interfere with, or attempt to interfere with, the access of any user, host or network, including, without limitation, sending a virus, overloading, flooding, spamming, or mail-bombing the Services;
Attempt to access or search the Services or Content or download Content from the Services through the use of any tool, device or mechanism (including spiders, robots, crawlers, data mining tools or the like) other than the software and/or search agents provided by LugLoc or other generally available third party web browsers;
Submit or transmit any Content that: (i) infringes, misappropriate or violates a third party’s patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy; (ii) violates, or encourages any conduct that would violate, any applicable law or regulation or would give rise to civil liability; (iii) is fraudulent, false, misleading or deceptive; (iv) is defamatory, obscene, pornographic, vulgar or offensive; (v) promotes discrimination, bigotry, racism, hatred, harassment or harm against any individual or group; (vi) is violent or threatening or promotes violence or actions that are threatening to any person or entity; or (vii) promotes illegal or harmful activities or substances;
Violate any applicable law or regulation; or
Encourage or enable any other individual to do any of the foregoing.
Third Party Links
LugLoc’s Services may contain links to content or services provided by third parties (“Third Party Links”). These Third Party Links are not under LugLoc’s control, and, as such, is not responsible for their content, services, performance, operation, availability, business practices or policies. LugLoc provides third party links as a convenience only, and does not imply any endorsement or recommendation of their content or services, or of any association. If User chooses to access any of these Third Party Links, they do so entirely at their own risk, and any charges or obligations incurred in such interactions with these third parties, remain the responsibility of the user so engaged. Websites available through Third Party Links are subject to their own terms and policies, including privacy and data gathering practices.
User acknowledges that all intellectual property rights in LugLoc’s Products, App and Services, including the underlying software and technology, and the information and content available on its Services, are owned by LugLoc and/or its suppliers (including other users), and are protected by under laws of intellectual property throughout the world. Any suggestions, ideas, feedback, or recommendations provided to LugLoc regarding its Products, Apps or Services (“Feedback”) may be used for any purpose deemed necessary without any obligation to the feedback’s originator(s).. By providing us with feedback , you give us a worldwide, perpetual, irrevocable, fully paid and royalty-free license to use and exploit in any manner any and all Feedback.
Users may terminate accounts at any time by deactivating the account or by providing notice of termination to LugLoc. LugLoc reserves the right to terminate or suspend any account or access to any or all portions of the Services at any time, for any reason, including violation or breach of any provision in these Terms. Upon termination, all rights and licenses granted under these Terms shall immediately end. If your account or access to LugLoc’s Services is terminated or suspended because of any violation of the Terms and Conditions expressed herein or otherwise interpreted as a violation of the spirit of these Terms, there shall be no entitlement to any refund of fees or payments, in whole or in part and you, any no further rights shall be granted. .
LugLoc Hardware Limited Warranty
LugLoc warrants that all LugLoc hardware products (“the Product”) will be free from defects in materials and workmanship for a one-year period since the date of delivery to the original retail purchaser (“the Warranty Period”). If a defect in the Product arises within the Warranty Period, LugLoc will, at its sole option and subject to applicable laws: repair or replace it with a new or refurbished product or component.
Replacement devices are to be sent exclusively within the country where it was originally purchased. If the replacement address is in a different country to the original one, LugLoc will not be responsible for shipping and handling costs.
Note: If the replacement is outside of the first 30 days of purchase the customer must be responsible for shipping and handling fees to the LugLoc Warehouse and from the LugLoc Warehouse to the original purchase address.
Disclaimer of Warranty for App and Services
LugLoc agrees to employ reasonable efforts to correct any discovered defects in the App or Services. However, user assumes any and all risk associated withtheir use. . LugLoc’s App and Services are provided on an “as is” and “as available” basis and without any representation, warranty or or guarantee that the App and Services will be provided uninterrupted, error-free, virus-free, or that defects can or will be corrected. To the maximum extent permitted by applicable law, we disclaim all warranties regarding the app and service, whether express, implied, or statutory, including the warranties of title, merchantability, fitness for any particular purpose, or non-infringement. If applicable law requires any warranties with respect to our App or Services, all such warranties are limited in duration to thirty (30) days from the date of your first use or the minimum duration allowed by law.
All implied warranties of merchantability or fitness for a particular purpose with respect of the products are limited to the duration of the applicable express warranty. All other express or implied conditions, representations and warranties, including any implied warranty of non-infringement, are disclaimed. Some jurisdictions do not allow limitations on how long an implied warranty lasts; please review the applicable consumer laws in your jurisdiction for further clarity. This warranty provides specific legal rights; others may be available to users depending upon jurisdiction.
Limitation of Liability
Except to the extent required by law, LugLoc is not responsible for any lost profits, revenues, or data, cost of substitute goods or services, or any indirect, special, consequential, exemplary, or punitive damages, however caused and regardless of the theory of liability, related to or arising out of these terms or the use of the products, app or service, even if LugLoc has been advised of the possibility of such damages. To the extent permitted by law, LugLoc’s total liability of any claim related to or arising out of these terms or any use of the products, app or service, is limited to the amount paid for the product in the 12 months prior to the noficiation of the claim..
Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the above exclusions or limitations may not apply to every user. .
Pricing Errors and Product Information:
The LugLoc.com website displays prices and availability of products and services which are subject to change without notice. LugLoc agrees to make every effort to ensure errors will be corrected where discovered. LugLoc LLC reserves the right, at any time, to revoke any stated offers and to correct any errors or omissions after an order has been placed. LugLoc, LLC will attempt to display product information (details and images shown) on its website as accurately as possible.
Intellectual Property Rights:
The use of any of LugLoc’s trademarks without the express written consent of LugLoc is strictly prohibited. Everything on the LugLoc website such as copyrights, registered trademarks, patents and/or other intellectual property are fully owned, controlled or licensed by LugLoc, LLC or any of its affiliates. These rights are protected by international copyright, trademark and other intellectual property laws.
LugLoc, LLC shall not be liable for unforeseen delays in performing any of its obligations under these Terms and Conditions, and will be entitled to a reasonable extension of time for the performance of such obligations.
– LugLoc is a device designed exclusively for locating lost luggage in an airport environment, with a global coverage.
– The service provided by LugLoc allows luggage location in minutes. For this purpose, the device must be properly activated according to the instructions provided with the device and its battery fully charged before the trip.
– The LugLoc device does not operate as an anti-theft alarm; it does not detect or prevent the violation of luggage, nor prevent it from being lost or misplaced.
– LugLoc is not responsible for the loss of the baggage or delays in locating luggage that may occur due to disabilities or GSM network failures or any other reason that would interfere with the location of the luggage in the country in which it is found.
– LugLoc will not pay any compensation in case the lost luggage cannot be reached or is not returned to its owner.
– LugLoc is not liable for damages resulting from incorrect use, break or fall of the device before or during the trip.
– Luggage location functionality will only become available once the LugLoc smart device application is downloaded via the Apple Store or Google Play store, and Service Plans added to the user account to process and trigger a location request.
– Service Plans can be purchased and added via the App Store or Google Play store account through the LugLoc smart device application.
– Location requests will not trigger unless the user account is Service Plan enabled.
These Terms constitute the entire agreement between us with respect to the subject matter and supersedes any prior understandings and agreements. These Terms will be governed by and construed in accordance with the laws of the State of Florida, without regard to or application of conflicts of law rules or principles. If any part of these Terms is determined to be invalid or unenforceable by a court of competent jurisdiction, that provision will be enforced to the maximum extent permissible and the remaining provisions of these Terms will remain in full force and effect.
If you have any questions about these Terms, please contact us:
550 NW 29th Street
Miami, FL 33127
Office Phone: +1.305.961.1765
Our Business hours are Monday to Friday from 9 AM ET to 5 PM ET.