Tracking your LugLoc

You interact with your Lugloc Luggage Locator through the Lugloc App or through the Website Application. To get started with the app, please download Lugloc Luggage Locator App from Android´s Play store, iOS App Store or https://app.lugloc.com/

If it is your first time using LugLoc, you will have to create an account. Enter your Name, Email and choose a Password. Read and accept the Terms and Conditions, and  select “Create account” in order to end the registration process.

Getting started with your LugLoc Luggage Locator
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To track your Lugloc Luggage Locator Device you will need to add your LugLoc to your newly created account. Select ADD YOUR LUGLOC in the Devices Screen.

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Enable your phone’s Bluetooth, turn ON your LugLoc and hold it on the back of the phone.

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In case that your LugLoc is not found, please select ADD DEVICE MANUALLY and type in your Device ID, which is the 8-digit number found in the back of your tracker as shown below.

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Once your device is added to your account, it is time to Personalize it. Type the name you want to give to your LugLoc as a way to identify it. For example, ‘My big blue bag’. With the new App you can also take a picture of it.

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After adding your device you will see it listed in the app’s Devices page. Each device will show its last known location. If you have more than one device, swipe to the sides to check them out.

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Tracking your LugLoc Luggage Locator

In order to track your Lugloc Luggage Locator , you will need a Service Plan. Your Lugloc comes with a FREE 30 days Service Plan. This FREE Service period will begin when you Refresh the device Location  for the first time. You can purchase different Service Plans through the app, or through the Website.

Tracking is done automatically once a Service Plan is initiated. Lugloc Luggage Locator combines GSM and Bluetooth technology to locate the device. You can purchase Service Plans according to your needs.

Our new App, will now actively look for your device all the time, giving you the most accurate location. If you want to manually  know the location of your LugLoc Luggage Locator, please refresh the location in the Devices screen of the app.

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In the iOS App, if you have your Bluetooth turned ON and your LugLoc is in Bluetooth range (less than 50 feet away), you will be able to see the Bluetooth icon turn ON in the App (see image below) .

The location  of your LugLoc will be updated in the Map and you will see that the last location date will update to “2 seconds ago”.

To access each individual device information, you must first tap once anywhere on the desired device screen, and wait a few moments. That device information will load and you will be able to:

Edit the Device Name and Picture.

Go to the Map by tapping on the Map.

Locate your Lugloc by selecting Refresh.

Check your Device’s Battery Level.

Renew your Service Plan.

Redeem your Service Plan QR Code.

Remove the device from your Account.

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To Remove a Device already registered, or one you no longer want to associate with your LugLoc, select  “Remove Device.”

 

Please remember that in order to track your Lugloc Luggage Locator, you will need Service Plan. Your Lugloc comes with a FREE 30 Days Service Plan. This FREE Service period will begin when you Refresh the device Location for the first time. You can purchase different Service Plans through the app by selecting Renew, or through the Website.

Tracking is done automatically. After refreshing the LugLoc device Location, you will be notified within 90 seconds with the location of your Luggage at any commercial Airport in the world. The location of your luggage will be displayed in the Map View. The location will be displayed inside a circular area, to help locate the Airport at which the LugLoc device is.

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The Lugloc App requires Internet Connection to operate. Please ensure that you have Wi-Fi connectivity activated in your SmartPhone, or ensure that you have Cellular Data and/or Roaming activated in your SmartPhone.

If the Lugloc device is not ON, you will not be able to Track your Luggage.

Battery Information

Lugloc Luggage Locator has a Rechargeable Battery that lasts over 15 days while the device is ON. This ensures that you will be connected to your Tracker all the time, even if the Flight has connections and your Luggage is lost. As you prepare your Luggage, please remember to charge your Lugloc Locator device using the USB cable. Connect it to the 110/220V charger and please make sure the first charge is to a wall power source.

Your Lugloc Luggage Locator must be switched ON while charging. While charging, the red LED indicator will be constantly flashing. When the LED indicator changes from flashing red to steady green, your LugLoc will be fully charged. This may take up to 12 hours the first time, and up to 8 hours the following times.

The Battery Level of your Lugloc Luggage Locator is updated automatically. You will receive alerts when the Battery reaches low levels. If you want to manually refresh the Battery Level of your Lugloc Locator, please open the Lugloc App, select the desired device to check, and tap on the Battery Icon. You may use this feature as many times as you like.

When the green light is steady, it means that the Lugloc Luggage Locator is fully charged. The green and red light indicators will blink for about 5 seconds as the device activates to the cellular network for the first time. Please keep the device steady during this initial process.

This activation with the mobile network may take up to 5 minutes. Remember that the Lugloc Luggage Locator will register to a GSM Mobile network so please make sure you are in good mobile reception area.

LugLoc Does not Interfere with Avionics

Lugloc Luggage Locator has a patented Triaxial Accelerometer that was engineered to turn the device OFF when in flight, and turning it back ON once the plane comes to a full stop. LugLoc® is FAA, TSA and FCC Compliant, and was designed exclusively for Air Travel turns itself OFF automatically when in Flight or in Continuous Motion. The Device turns itself back ON once the device stands still for 12 minutes. Only Lugloc complies with the strictest Airline Regulations, ensuring everyone’s safety.

Status Update

The device shuts off when in Flight or in continuous motion, reactivating itself when it lands. This means it can’t be detected when it is traveling. Once the Lugloc Luggage Locator activates back ON it will receive the Location Request and respond with its position.

You will receive a notification on your smartphone that your luggage was located within 90 seconds of the Lugloc Luggage Locator activating itself back ON.

Support Email

For any issues not listed, please email support@lugloc.com